This is the first of (hopefully) many kudos posts for companies who have provided me with a remarkable digital customer experience. And, today’s winner is: McDonald’s! Sure, it’s easy to swing through the drive-through at McDonald’s and grab a breakfast sandwich. Except when it’s morning drive time, and the double lanes wrap all the way […]Read More Digital Customer Experience Wins!
The past few weeks have brought me one of my personal best customer experiences and one of my worst. Well, one of my worst digital shopping experiences for sure. I’ll start with that one. I’m rearranging the interior of my home. Clearing out, renewing, basically a do-over of home decorating. With that in mind, I […]Read More Digital Makes My World Go ‘Round (Mostly)